At Claws by D, we aim to provide a seamless shopping experience, from browsing to delivery. Please review our shipping policy below for details on how we handle your orders.
1. Shipping Locations
We offer shipping across India. We do not currently ship internationally.
2. Processing Time
- All orders are processed within 4-7 business days due to the handmade nature of our press-on nails.
- Custom orders may take additional time depending on the complexity of the design. Our team will contact you via WhatsApp to confirm your details.
3. Shipping Time
- Once your order is processed, shipping typically takes 10-12 working days depending on your location.
- Delivery times may vary due to unforeseen circumstances, including weather delays or local postal issues.
4. Shipping Fees
- We offer free shipping for orders over ₹1999 (excluding glue, glue tabs, or cuticle oil).
- For orders below ₹1999, standard shipping charges will apply.
- Express shipping is available for certain pin codes at an additional cost of ₹185.
5. Shipping Partners
We partner with trusted courier services to ensure safe and reliable delivery.
6. Order Tracking
Once your order has been dispatched, we will send you a tracking number via email or WhatsApp so you can track your shipment.
7. Delivery Issues
- While we strive to ensure timely delivery, delays may occasionally occur. If you experience any issues with delivery or the status of your order, please contact us immediately at dimpy.sutari@yahoo.com or call +91 9082104943.
- In case of incorrect or incomplete address details provided, we will attempt to reach you, and additional charges may apply for re-shipment.
8. Returns and Exchanges
We do not accept returns or exchanges unless the item is damaged or defective. If this happens, please contact us within 48 hours of delivery with photos of the damage.
9. Custom Orders
- Custom orders are subject to availability, and additional processing time may be required.
- We will confirm all custom details with you before proceeding with your order.